How to Add Items to an Existing Order and Manage Shipping Fees

Adding Items to an Existing Order

Once an order is placed, it is usually processed quickly, so it is not possible to directly add items to an existing order. However, you can request to combine a new order with an existing one.

How to Add Items and Request Combined Shipping

Place a new order for the additional items

Add the extra items you want to your cart and complete checkout as a separate order.

Choose Click & Collect to avoid extra shipping (if possible)

At checkout, select 'Click & Collect' as your delivery method. This prevents extra shipping charges on the new order.

Add a comment to your order

In the order comments, clearly state you would like this new order combined with your previous order and request any extra shipping fees be refunded if possible. Include your original order number.

Contact Brewshop promptly if needed

If your original order is being processed soon, contact our support team immediately by phone or email to increase the chance of combining the orders before dispatch.

How Shipping Fees Are Calculated

If we are able to combine your new order with your previous one before dispatch, and the total size or weight does not move the package to a higher shipping bracket, we will refund any extra shipping fees paid. If the combined order exceeds the next shipping tier, we may not be able to refund the extra shipping cost.

Refunds for extra shipping charges are not guaranteed and depend on the size and weight of the combined orders. We recommend acting quickly and providing clear information for the best chance of a refund.

Frequently Asked Questions

Can I always get extra shipping refunded when combining orders?

No, refunds depend on whether the combined order stays within the original shipping bracket.

What if my original order has already shipped?

If your original order has already been dispatched, it may not be possible to combine orders or refund shipping fees.