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Products

5 Docs

How accurate are the alpha ratings on the hops?My refractometer isn't reading correctly at the end of fermentation, is it faulty?What's the best way to connect my CO2 regulator?Can I request a product that you don't seem to have?How does the lid on my fermenter set fit?

Orders

5 Docs

How to Add Items to an Existing Order and Manage Shipping FeesDo I need a Brewshop account before I can order?Can I pick up my order?How do I get a tax invoice for my order?Can I change an existing order?

Shipping

7 Docs

Do I need to be home to accept the delivery?Can I request a delivery with signature required?What do I do if my package arrives damaged?Does the courier deliver on Saturday?When can I expect my order to be dispatched?When will my order arrive?Do you ship internationally?

Yeast

2 Docs

How do I know the liquid yeast is fresh before I order?Will my liquid yeast be okay if it has arrived warm?

High Gravity Wort

1 Doc

What is High Gravity Wort

Kegerators

3 Docs

What is a Kegerator?Can I use a kegerator for commercial beer?How long does beer stay fresh in a kegerator?

Click & Collect

4 Docs

Where & when can I collect my order?How much does Click & Collect cost?How will I know when my order is ready to collect?Can I cancel a Click & Collect order?

Serial Brewer

2 Docs

Why have I received an invoice for my Serial Brewer subscription instead of a credit card payment?How do I cancel my Serial Brewer subscription?

Gift Certificates

2 Docs

How do the gift certificates work, and do they expire?Where do I enter my gift certificate code?

General

6 Docs

Can I stock your products in my shop and buy wholesale?Who are you and why are you being so nice to me with this website?How do I know if an item is in stock?What payment methods to you accept?What are your support hours?Do you have a shop I can visit?